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The Guided Gem Terms & Conditions

 

Website owner, the offering, and binding of Terms

 

This website is owned and operated by The Guided Gem. These Terms set forth the terms and conditions under which you may use our website and services as offered by us. This website offers visitors insight, services for guidance, reiki sessions, readings, hypnosis services and membership services. Our website also offers products such as crystals, herbs, cards  etc.. By accessing or using the website of our service, you approve that you have read, understood, and agree to be bound by these Terms.

 

Who can use your website; what are the requirements to create an account

 

In order to use our website and/or receive our services, you must be at least sixteen  years of age, or of the legal age of majority in your jurisdiction, and possess the legal authority, right and freedom to enter into these Terms as a binding agreement. You are not allowed to use this website and/or receive services if doing so is prohibited in your country or under any law or regulation applicable to you.

 

Key commercial Terms offered to customers

 

When buying an item, you agree that: (i) you are responsible for reading the full item listing before making a commitment to buy it: (ii) you enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the check-out payment process.

 

The prices we charge for using our services / for our products are listed on the website. We reserve the right to change our prices for products displayed at any time, and to correct pricing errors that may inadvertently occur. Additional information about pricing and sales tax is available on the payments page.

 

“The fee for the services and any other charges you may incur in connection with your use of the service, such as taxes and possible transaction fees, will be charged on a monthly basis to your payment method.

 

Return and refund policy

 

For any undamaged product, simply return it with its included accessories and packaging along with the original receipt (or gift receipt) within 14 days of the date you receive the product, and we will exchange it or offer a refund based upon the original payment method. In addition, please note the following: (i) Products can be returned only in the country in which they were originally purchased; and (ii) the following products are not eligible for return: Crystals as they hold energy and we cannot accept the Crystals once they’ve imprinted your energy. All our Crystals are charged and cleansed prior to sending them to their owner.

 

Retention of right to change offering

 

We may, without prior notice, change the services; stop providing the services or any features of the services we offer; or create limits for the services. We may permanently or temporarily terminate or suspend access to the services without notice and liability for any reason, or for no reason. 

 

Warranties & responsibility for services and products

 

When we receive a valid warranty claim for a product purchased from us, we will either repair the relevant defect or replace the product. If we are unable to repair or replace the product within a reasonable time, the customer will be entitled to a full refund upon the prompt return of the product to us. We will pay for shipment of repaired or replaced products to customer and customer will be responsible for return shipment of the product to us.

 

Ownership of intellectual property, copyrights and logos

 

The Service and all materials therein or transferred thereby, including, without limitation, software, images, text, graphics, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, music and all Intellectual Property Rights related thereto, are the exclusive property of The Guided GEM. Except as explicitly provided herein, nothing in these Terms shall be deemed to create a license in or under any such Intellectual Property Rights, and you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works thereof.

 

Right to suspend or cancel user account

 

We may permanently or temporarily terminate or suspend your access to the service without notice and liability for any reason, including if in our sole determination you violate any provision of these Terms or any applicable law or regulations. You may discontinue use and request to cancel your account and/or any services at any time. Notwithstanding anything to the contrary in the foregoing, with respect to automatically-renewed subscriptions to paid services, such subscriptions will be discontinued only upon the expiration of the respective period for which you have already made payment

 

Indemnification

 

You agree to indemnify and hold The Guided Gem harmless from any demands, loss, liability, claims or expenses (including attorneys’ fees), made against them by any third party due to, or arising out of, or in connection with your use of the website or any of the services offered on the website.

 

Limitation of liability

 

To the maximum extent permitted by applicable law, in no event shallThe Guided Gem, be liable for any indirect, punitive, incidental, special, consequential or exemplary damages, including without limitation, damages for loss of profits, goodwill, use, data or other intangible losses, arising out of or relating to the use of, or inability to use, the service.

 

To the maximum extent permitted by applicable law, The Guided Gem, assumes no liability or responsibility for any (i) errors, mistakes, or inaccuracies of content; (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to or use of our service; and (iii) any unauthorized access to or use of our secure servers and/or any and all personal information stored therein

 

Right to change and modify Terms

 

We reserve the right to modify these terms from time to time at our sole discretion. Therefore, you should review these page periodically. When we change the Terms in a material manner, we will notify you that material changes have been made to the Terms. Your continued use of the Website or our service after any such change constitutes your acceptance of the new Terms. If you do not agree to any of these terms or any future version of the Terms, do not use or access (or continue to access) the website or the service.

 

Promotional emails and content

 

You agree to receive from time to time promotional messages and materials from us, by mail, email or any other contact form you may provide us with (including your phone number for calls or text messages). If you don't want to receive such promotional materials or notices – please just notify us at any time. 

 

Preference of law and dispute resolution

 

These Terms, the rights and remedies provided hereunder, and any and all claims and disputes related hereto and/or to the services, shall be governed by, construed under and enforced in all respects solely and exclusively in accordance with the internal substantive laws of Canada, Ontario, without respect to its conflict of laws principles. Any and all such claims and disputes shall be brought in, and you hereby consent to them being decided exclusively by a court of competent jurisdiction located in Canada, Ontario. The application of the United Nations Convention of Contracts for the International Sale of Goods is hereby expressly excluded.

 

Customer support details & contact info

 

Customer support can be reached on the contact us details on the following website; www.theguidedgem.co. or

you are invited to contact us at hello@theguidedgem.co or send us mail to PO Box 99900 FJ 821 930 RPO Piazza Villagio, Vaughan Ontario L4H 4B5


 

Our community guidelines

 

Message to all our clients;  we are always here and happy to help each and everyone of you and our services are open to everyone. Although our services have helped many people with medical conditions, emotional problems and life in general, we cannot stress enough that we  DO NOT advise anyone to stop medications and we strongly believe that you should continue following your doctors advice and seek medical help relating to your personal medical needs. All of our contact information is on our website and we would be more than happy to work alongside your Doctor or any medical team that you work with.

 

The House of Gems mission is to bring everyone the inspiration to create a life they love. That being said, not all content is inspiring – so we have community guidelines to outline what we do and don’t allow in The Family of Gems. These guidelines are our acceptable use policy, so if you find content that shouldn’t be on The House of Gems, please report it to us. We use your reports to learn and evolve our standards, and work with subject matter experts to inform and update our guidelines.

 

“We want people to work better together. Although we maintain the site, this is a community we build together, and we need your help to make it the best it can be… Respect each other…remember to criticize ideas, not people.

Avoid name-calling, ad hominem attacks, responding to a post’s tone instead of its actual content, and knee-jerk contradiction. Instead, provide reasoned counter-arguments that improve the conversation. If you disagree with someone, try to understand and share their feelings before you address them. This will promote a respectful and friendly atmosphere where people feel comfortable asking questions, participating in discussions, and making contributions. Additionally, communicating with strangers on the Internet can be awkward. Try to use clear language, and think about how it will be received by the other person.

 

 We also do not allow content that verbally or physically threatens violence or depicts harm to an individual or a group based on any of the following protected attributes:

  • Race 

  • Ethnicity

  • National origin 

  • Religion

  • Caste 

  • Sexual orientation

  • Sex

  • Gender

  • Gender identity

  • Serious disease or disability

  • Immigration status

 

Content that dehumanizes or incites violence or hatred against individuals or groups, based on the attributes listed above, including but not limited to: 

  • claiming that they are physically or morally inferior

  • calling for or justifying violence against them

  • claiming that they are criminals 

  • referring negatively to them as animals, inanimate objects, or other non-human entities 

  • promoting or justifying exclusion, segregation, or discrimination against them”

Reporting abuse: You can notify us of breaches of the rules. This helps you look after the community too. We do ask that you log in to report things – we think it’s the best way to avoid abuse of this function.

Contacting us: You can email hello@theguidedgem.co with feedback, questions or issues about our House of Gems or any of our online communities, Facebook, Instagram, YouTube. If you have guidebook feedback, or a suggestion for a business that you would like to see listed, and all sorts of other queries you should contact us. This will make sure your feedback gets to the right person faster. Our team reads every single piece of correspondence and will do their best to help you out, and get your feedback to the right people.

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Updated and revised May 05,2021

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